Customers
say TSI has experienced best practices claims support specialists
in Ontario
who produce better results at lower cost
than TSI’s competition in TSI’s lines of business.
Who Are TSI’s Customers?
Canadian and U.S.
insurers, independent adjusters, industry associations, lawyers,
risk managers, and government insurers.
When Do TSI Customers Say This?
In regular feedback on file assignments, in
Customer Satisfaction Surveys and in unsolicited testimonials.
How Many Customers Does TSI Service?
TSI has provided services to over 90 customers over the past
2 years.
What
Do TSI Customers Say They Like Specifically? They Say…
- They Like TSI’s Results
:
- Validated customer results
show indemnity savings are multiple times TSI service fees
on smaller claims and hundreds
of $000’s
on complex claims.
- Fire claims investigations alone
have resulted in over $20 million of savings.
- Winning
FSCO Arbitrations/Court Decisions
- TSI’s Collision
Analysis/Reconstruction experts have assisted in winning
more FSCO arbitrations than all other of the competition
combined. Our broad “one stop” expert
services below are major reasons:
- Investigated
thousands of collisions and therefore have
more hands on practical at-the-scene investigative
experience than
those who have predominantly professional
academic
expertise.
- Extensive court accepted expert credentials
and court experience.
- TSI can present a collision
reconstruction visually through a forensic
animation over a video of the
actual scene, if requested, making the reconstruction report and any contributory
negligence
come to life.
- TSI can deliver photogrammetry
services (conversion of two dimensional
photographs to three dimensional
to obtain exact measurements).
- They Say They Like TSI’s
Experienced Experts - TSI's Team
- They Say a TSI File is a Well-investigated
File:
- Best practices
interviewing and statement taking with continuously improving
question set guidelines
for each line of business refined
over many many years. TSI recognizes that
complex claims of all types require specialized and experienced
investigative fact
finding techniques.
- They Say They Like TSI’s
Quality of Service:
- Report quality and
timing - concise, detailed, focused
on critical issues.
- Prioritized customer services, if requested.
- Documented
best practices standards and procedures for all TSI services
provided.
- 24/7 services .
- They say they like TSI’s
New Claims Support Programs:
- Special claims support programs that
help insurers identify which
claims need special investigative or other attention (e.g.
preservation of evidence) at the front end of the
claims
process on a cost effective basis:
- e~EWS.
- $400 Low Impact Collision Review.
- Auto Theft Program
with multiple
data bases access.
- Fire Claims
- They Say They Like TSI’s
Fee for Service Flexibility:
- TSI under prices competitors.
- TSI Partnering Customers
obtain free services under TSI’s
Partners Program.
- Flat fee on a per case
or per month basis.
- Negotiated fees for volume clients.
- Results based hourly
rate.
- They Say They Like TSI’s
Training:
- TSI owners and investigator
experts are regularly asked by insurers, industry associations
and other firms
to help develop and train their adjusters, executives, managers and experts.
- They
Say They Like TSI’s Up-to-Date Tools:
- On line to
claims department, if required.
- Recforms (collision reconstruction
software)
- Photogrammetry.
- Forensic animation.
- Visual statements.
- Total Station.
- Auto theft data base access.
- Vetronix crash recorder data
retrieval.
How Do Customers Show TSI They Like Our Work
In Other Ways?
Customers Accept TSI as a Preferred Vendor
and Stay TSI Customers
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